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For example, if you’re unable to place your gateway in an ideal location according …If you are new to T-Mobile contact us at 1-866-675-1292 to request a Return Authorization for all returns and exchanges or to return your Device and cancel your new service activation. If you are a current T-Mobile customer returning an upgrade Device contact us at 1-800-937-8997 to request a Return Authorization for all returns and exchanges.Learn how to use a T-Mobile SIM card in your new or unlocked phone to access the T-Mobile network and enjoy unlimited plans. Check device compatibility, buy a …Get connected on the go with prepaid device data plans from T-Mobile! Compare your options for 5G hotspot & tablet plans here.When you report a device as lost or stolen, T-Mobile reports the International Mobile Equipment Identity (IMEI) number, a serial number that identifies your wireless device, to an international database. 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